Privacy Policy - Sobhapay

Your Privacy Matters

At sobhapay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, store, and protect your data when you use our payment services.

01

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

Full name and contact details (email, phone number)
Date of birth and government-issued ID numbers
Bank account and payment card information
Aadhaar number (for AEPS services, as required by law)
Biometric data (fingerprints for authentication)
Address and location information

Transaction Information

Transaction history and payment details
Sender and recipient information
Transaction amounts and dates
Service usage patterns

Technical Information

IP address and device identifiers
Browser type and operating system
Log files and usage data
Cookies and similar tracking technologies

Note: We only collect information that is necessary to provide our services and comply with legal requirements.

02

How We Use Your Data

Your information helps us deliver secure and efficient payment services:

Service Delivery

Process transactions, maintain accounts, and provide customer support

Security & Fraud Prevention

Detect and prevent fraudulent activities and security threats

Legal Compliance

Meet regulatory requirements including KYC and AML regulations

Service Improvement

Analyze usage patterns to enhance our services and user experience

Communication

Send transaction alerts, updates, and important service notifications

Marketing

Provide information about new features and services (with your consent)

03

Data Sharing & Disclosure

We may share your information with trusted third parties under specific circumstances:

When We Share Data

Service Providers: Banks, payment gateways, and technology partners who help us deliver services
Legal Obligations: Law enforcement, regulators, or courts when required by law
Business Transfers: In case of merger, acquisition, or sale of assets
Fraud Prevention: With fraud detection agencies to protect all users
With Your Consent: Any other sharing will require your explicit permission

We Never: Sell your personal information to third parties for their marketing purposes.

04

Data Security

We implement industry-leading security measures to protect your information:

Encryption

All data transmission uses SSL/TLS encryption

Secure Storage

Data stored in encrypted, secure servers

Access Controls

Strict access limitations and authentication

Regular Updates

Continuous security monitoring and updates

05

Your Rights

You have control over your personal data. Your rights include:

📋

Access

Request a copy of your personal data we hold

✏️

Correction

Update or correct inaccurate information

🗑️

Deletion

Request deletion of your data (subject to legal requirements)

🚫

Objection

Object to certain types of data processing

📤

Portability

Request your data in a portable format

⏸️

Restriction

Restrict processing in certain situations

How to Exercise Your Rights

Contact our Data Protection Officer at privacy@sobhapay.com or through your account settings.

06

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

07

Data Retention

We retain your personal information only as long as necessary:

Active Accounts: Data retained while your account is active
Inactive Accounts: Data may be retained for up to 7 years after account closure
Transaction Records: Maintained as required by financial regulations (typically 7-10 years)
Marketing Data: Removed upon withdrawal of consent

Privacy Questions?

If you have questions about how we handle your data, please reach out:

Email

privacy@sobhapay.com

Phone

+91 123 456 7890

Support Hours: Monday-Saturday, 9 AM - 9 PM IST

Privacy Notice

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